TERMS AND CONDITIONS
By booking a transportation service with Aluxe Transfer, the customer acknowledges that they have read, understood, and accepted these Terms and Conditions.
1. Reservation and Payment
All reservations are subject to availability and are confirmed only after the required booking information and payment have been received.
The customer is responsible for providing accurate information, including passenger name, arrival and departure dates, flight information, hotel or destination, number of passengers, and contact information.
Aluxe Transfer is not responsible for delays, missed services, or additional charges resulting from incorrect or incomplete information provided by the customer.
2. Airport Arrival Service
For airport pickup, the customer must provide the correct flight number and arrival information.
Aluxe Transfer will monitor the provided flight information when possible. The driver will wait for the passenger according to the applicable waiting-time policy.
The customer must contact Aluxe Transfer if there are significant changes to their flight or travel plans.
3. Departure Service
For transportation to the airport, customers are responsible for providing the correct pickup time and location.
Customers should be ready at the scheduled pickup time. Delays caused by the customer may result in the cancellation of the service without refund.
4. Cancellations
Cancellations made more than 48 hours before the scheduled arrival date are subject to a 10% cancellation fee of the total reservation amount. The remaining balance will be refunded.
Cancellations made within 48 hours before the scheduled arrival date are non-refundable.
Reservations are also non-refundable in cases where the passenger does not appear for the scheduled service (no-show), fails to contact Aluxe Transfer regarding significant changes, or is not available at the designated pickup location at the scheduled time.
5. Changes to a Reservation
Requests to modify a reservation, including changes to date, time, destination, flight information, or number of passengers, are subject to availability.
Changes requested within 48 hours of the scheduled service may not be guaranteed and may be subject to additional charges.
6. Flight Delays and Changes
If a flight is delayed or rescheduled, the customer must notify Aluxe Transfer as soon as possible.
Aluxe Transfer will make reasonable efforts to accommodate flight changes, subject to vehicle and driver availability.
Flight delays do not automatically constitute a cancellation and do not guarantee a refund.
7. Waiting Time
The transportation service includes a reasonable waiting period for airport arrivals. If the passenger does not arrive within the applicable waiting period and cannot be reached, the reservation may be considered a no-show and may become non-refundable.
Additional waiting time, when available, may result in additional charges.
8. Passenger and Luggage Information
The customer is responsible for providing accurate information regarding the number of passengers and luggage.
Aluxe Transfer may refuse transportation when the number of passengers or amount of luggage exceeds the vehicle’s capacity or creates an unsafe condition.
9. Personal Belongings
Passengers are responsible for their personal belongings and luggage.
Aluxe Transfer is not responsible for lost, stolen, or forgotten items left inside the vehicle. Customers should verify that they have all personal belongings before leaving the vehicle.
10. Passenger Conduct
Passengers must follow reasonable safety instructions provided by the driver.
Aluxe Transfer reserves the right to refuse or terminate transportation when a passenger’s behavior creates a safety risk to the driver, other passengers, or the vehicle.
11. Service Delays and Unforeseen Circumstances
Aluxe Transfer will make reasonable efforts to provide transportation at the scheduled time. However, the company is not responsible for delays caused by circumstances beyond its reasonable control, including traffic accidents, road closures, severe weather, government restrictions, airport conditions, mechanical emergencies, or other unforeseen events.
12. Acceptance of Terms
By completing a reservation, the customer confirms that they have read, understood, and accepted these Terms and Conditions.
These Terms and Conditions apply to all transportation reservations made through Aluxe Transfer.