PRIVACY POLICY

Last Updated: August 19, 2026

Aluxe Transfer (“Aluxe Transfer,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide when using our website and transportation services.

This Privacy Policy explains what information we collect, how we use it, how it may be shared, how we protect it, and your choices regarding your personal information.

By using our website or submitting a reservation, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

When you make a reservation or contact Aluxe Transfer through our website, we may collect information necessary to provide and manage your transportation service.

Contact Information

We may collect:

• First name
• Last name
• Email address
• Phone or mobile number

Reservation Information

To arrange your transportation service, we may collect:

• Destination
• Service type, such as one-way or round-trip
• Number of passengers
• Selected vehicle
• Arrival airline
• Arrival flight number
• Arrival date and time
• Other information necessary to coordinate your transportation service

Payment and Transaction Information

We may collect information related to your selected payment method and reservation transaction, including:

• Selected payment method
• Reservation price
• Transaction amount
• Payment status
• Billing name
• Billing email
• Transaction date
• Payment or transaction identification information

When you choose to pay online by credit or debit card, payment processing is handled by Stripe.

Aluxe Transfer does not intentionally store complete credit or debit card numbers, card security codes (CVV), or complete payment card information in its reservation database.

Automatically Collected Information

When you submit a reservation, our website and reservation system may automatically record certain technical information, including:

• IP address
• Browser type
• Device type or device information
• Source URL or referring page
• Date and time of submission
• Reservation or submission identification number
• Technical logs related to the processing of your reservation or payment

This information may be used for security, fraud prevention, troubleshooting, technical support, maintaining reservation records, and improving the reliability and security of our website.

2. How We Use Your Information

We use the information we collect for legitimate business purposes, including:

• Processing and managing transportation reservations
• Confirming reservations
• Coordinating airport pickups and drop-offs
• Contacting customers regarding their reservations
• Monitoring or verifying flight information when necessary to provide the service
• Providing pickup instructions and transportation details
• Processing online payments
• Processing refunds, cancellations, or payment-related issues
• Responding to customer inquiries
• Providing customer support
• Preventing fraud and unauthorized transactions
• Maintaining business and reservation records
• Troubleshooting technical or payment problems
• Maintaining and improving our website and services
• Complying with applicable legal, accounting, tax, or regulatory requirements

We do not sell or rent customer personal information to third parties.

3. Reservation Forms and Data Storage

Our reservation forms are powered by Fluent Forms and operate within our WordPress website.

When you submit a reservation, the information you provide may be stored within our website’s WordPress database through Fluent Forms so that Aluxe Transfer can access, manage, and fulfill your reservation.

Reservation information may be accessed by authorized Aluxe Transfer personnel who need the information to provide transportation services, manage reservations, process payments, communicate with customers, or provide customer support.

Reservation records may include customer contact information, transportation details, payment information, payment status, and technical information associated with the submission.

4. Online Payments and Stripe

Aluxe Transfer uses Stripe as a third-party payment processor for online credit and debit card payments.

When a customer selects the online payment option, information necessary to process the transaction may be transmitted to Stripe. This may include information such as the customer’s name, email address, transaction amount, currency, payment status, and other information necessary to process and verify the transaction.

Complete credit or debit card information is processed by Stripe through the payment integration and is not intentionally stored by Aluxe Transfer in its own reservation database.

Aluxe Transfer may retain transaction-related information necessary to confirm and manage a reservation, including the transaction amount, payment status, transaction date, and payment identification information.

Stripe may process personal information according to its own privacy practices and applicable terms.

Customers may review Stripe’s privacy information through Stripe’s official website.

5. Email Communications

Aluxe Transfer may use email to communicate with customers and manage reservations.

Emails may include:

• Reservation confirmations
• Reservation details
• Payment notifications
• Payment failure notifications
• Cancellation or modification information
• Pickup instructions
• Customer support communications
• Other information necessary to provide the requested transportation service

Reservation information may also be sent by email to authorized Aluxe Transfer personnel responsible for managing reservations.

We take reasonable measures to limit access to reservation emails and information to authorized persons who need this information to operate the business.

6. WhatsApp and Other Communication Services

Aluxe Transfer may provide customer support and reservation communication through WhatsApp, telephone, SMS, email, or other communication platforms.

If you choose to communicate with us through WhatsApp or another third-party communication service, information exchanged through that service may also be processed according to the privacy policy and terms of that third-party provider.

These communication channels may be used for reservation confirmations, pickup instructions, transportation updates, customer support, and other communications related to your reservation.

7. Sharing of Personal Information

We may share personal information with trusted service providers when reasonably necessary to operate our business and provide the services requested by our customers.

These providers may include:

• Payment processors, such as Stripe
• Website hosting and technical service providers
• Email and communication service providers
• Reservation and form management services
• Security and fraud prevention services
• Other service providers necessary to operate our website and fulfill reservations

We only share information reasonably necessary for the applicable service or business purpose.

We may also disclose information when required by law, legal process, court order, government request, or when reasonably necessary to protect the rights, property, safety, or security of Aluxe Transfer, our customers, employees, or others.

8. Cookies and Similar Technologies

Our website may use cookies and similar technologies that are necessary for website functionality, security, performance, and user experience.

Cookies may be used to:

• Keep the website functioning properly
• Remember certain preferences
• Improve website performance
• Help protect the website from fraudulent or malicious activity
• Understand general website usage
• Support certain website features

You may control or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of portions of our website.

The use of cookies may also depend on third-party services integrated into our website.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

This may include retaining information for:

• Providing transportation services
• Managing reservations
• Customer support
• Processing refunds or resolving payment issues
• Accounting and financial records
• Fraud prevention and security
• Resolving disputes
• Enforcing our agreements
• Complying with legal, tax, accounting, or regulatory requirements

The length of time information is retained may vary depending on the type of information and the purpose for which it was collected.

10. Data Security

Aluxe Transfer takes reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, electronic transmission, database, or storage system can be guaranteed to be completely secure.

Customers should also take reasonable precautions to protect their own devices, accounts, and communication channels.

11. Your Privacy Rights

Depending on your location and applicable law, you may have certain rights regarding your personal information.

These rights may include:

• Requesting access to personal information we hold about you
• Requesting correction of inaccurate information
• Requesting deletion of certain personal information
• Requesting information about how your personal information is used or shared
• Objecting to certain uses of your personal information
• Requesting restrictions on certain processing activities
• Withdrawing consent where processing is based on consent

To make a privacy-related request, please contact us using the contact information provided below.

We may need to verify your identity before fulfilling certain requests.

Some information may need to be retained when required by law or when necessary to establish, exercise, or defend legal claims.

12. Children’s Privacy

Our website and transportation services are intended for a general audience and are not directed toward children under the age of 13.

We do not knowingly collect personal information directly from children under 13 for the purpose of providing our services.

If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can review and address the situation.

13. International Customers and Data Processing

Aluxe Transfer provides private transportation services in Cancún, Quintana Roo, Mexico.

Our customers may reside in different countries around the world. When you make a reservation with Aluxe Transfer, your personal information may be processed in Mexico and may also be processed by third-party service providers located in other countries as necessary to provide our website, payment processing, communications, and transportation services.

By using our website or making a reservation, you acknowledge that your personal information may be processed or transferred across international borders in connection with the services described in this Privacy Policy.

We take reasonable measures to protect personal information and use third-party service providers that are necessary to operate our business and provide the services requested by our customers.

14. Third-Party Websites and Services

Our website may contain links to or integrations with third-party websites and services.

These may include payment providers, communication platforms, social media services, mapping services, or other external providers.

Aluxe Transfer is not responsible for the privacy practices of third-party websites or services that we do not control.

We encourage customers to review the privacy policies and terms of third-party services before providing personal information through those services.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices, or applicable legal requirements.

When we make changes, we will update the “Last Updated” date at the top of this page.

We encourage customers to periodically review this Privacy Policy for the most current version.

16. Contact Us

If you have questions about this Privacy Policy, want to request access to, correction of, or deletion of your personal information, or have any other privacy-related concern, please contact us:

Aluxe Transfer

Website: aluxetransfer.com

Email: reservation@aluxetransfer.com

Phone / WhatsApp: +52 984 150 8544‬